I made the grave
error of buying something from Office Max, a/k/a "Temple of Doom."
But let me backtrack
a bit.
Having moved into a
new apartment, and living alone for the first time in my life, I discovered I
was woefully unprepared to deal with setting the place up. For one thing,
I am a book fanatic, and have a personal library of over 6,000 volumes.
Unfortunately, I had not one bookcase to my pitiful name. The time had
come, as the Walrus said, to stop threading my way through my living space
around ten-foot vertical piles of books.
Being somewhat frugal
at this point in my life, I naturally checked the Sunday circulars to see who
might be having a sale. After flipping through Circuit City, Best Buy,
Wal-Mart, Sam's, and a place called "Jimmy's House of Edible
Lubricants" flyers, I came upon an ad from Office Max. To my
delight, they were having a great sale on, not only the bookcases I needed, but
also on computer desks. The clouds parted. Seraphim sang in perfect
harmony. A ray of sunlight fell across my face--a face that was covered
with grateful tears.
Who says God doesn't
have a sense of humor?
I high-tailed it down
to Office Max, humming all the way. I danced in the front door, only to
find…ground zero when the shit bomb hit.
I had never seen such
disorder in my entire life. If ever a place of business looked as though
it had been picked up 2000 feet and dropped, this was it. But, undaunted
(well, okay, maybe a little bit daunted) and spurred on the by the great
prices, I stumbled forward.
Upon finding the
desk/bookcase area, I glanced around for a salesperson.
Nada.
Finally, I ran
serpentine through the mess and inquired at the customer service desk. I
was sent a salesperson forthwith. Or, as forthwith as I could get,
anyway.
After about twenty
minutes, a wizened man three days older than dirt tottered up to me.
"Can help you, Miss?" he rasped.
Stifling the urge to
reply, "Gee, may I help you," I told him of my mission.
"I'll have to
check out back to see if we have any more left," he said, and in the style
of Tim Conway's little old man, shuffled off to the nether regions.
Thirty-five minutes
later, he returned, and I noticed that he was wearing one of those Mission
Impossible type black headsets. I wondered if this was really the
image they wanted to project to a shopper in their establishment.
"I'm sorry,
Miss, but we'll have to order them for you," he said.
"Why? The
circular was just released this morning! How could you possibly have sold
out of them already?"
"I just work
here, Miss. I don't know."
"Ah, that sounds
familiar. Just following orders?"
"That's right,
Miss. The order desk is right this way."
I shrugged and
followed him. It didn't really make that much difference, I
supposed. I'd done without them this long; a few more days wouldn't
matter.
At the desk, their
latest twelve-year-old hire greeted me with a highly professional,
"Yeah?"
"I need to order
six bookcases and a computer desk." I'd brought the circular with
me, so I pointed out exactly what I wanted. "Please have them
delivered on a Tuesday."
"Lady, you can't
just pick a day like that!"
"Then this is
the only store in American where I can't!" I retorted.
Another
twelve-year-old, drawn by the raised voiced, sauntered over. "Sure
she can," he said.
This resulted in a
filthy look from moron number one, and additional typing. Oh, I could see
tense times at recess today!
"What's your
phone number?"
I gave it to him.
"What?"
I repeated it.
"Excuse
me?"
I repeated it.
"OK. Is it
236-8799?"
"Close.
646-5086."
"What was that
again?"
After another five
minutes of this delightful banter, I gave it to him in semaphore and American
Sign Language, and I think he finally got it.
"That's
$476.00. Your order will be delivered on Tuesday between 8:00 am and 5:00
pm."
"Can you be any
more specific than that?"
"No," he
said, handing me my receipt.
"Well, you're
welcome, of course. And I must say, it's been a wonderful, friendly
experience, and I think I'll have you all over for a big cookout this
summer!" I snarled, snatching my receipt and stomping out the door.
I wondered what the
odds were that I could actually receive the items I ordered.
So, Tuesday morning
came, and I bounded out of bed to the jangling of the alarm clock. This
is not easy to do on a day off, but I did it, because I wanted to be ready when
they arrived.
I waited all day and
the only person who showed up was a Jehovah's Witness, looking for heathens. I
sent him to the apartment below me, but not before telling him that he might
want to stop back tomorrow, because by then I will have committed a murder.
"Oh. You
ordered something from Office Max, didn't you?" he asked. "Believe
me, God will understand. He may even help you."
I thanked him, gave
him a cookie, and directed him downstairs. Misery loves company, don't
you know.
At 5:15, desperately
trying to keep my voice from sounding like something out of "The
Exorcist," I placed a call of Office Max.
"Office
Max. How may I direct your call?"
"The store
manager, please," I said.
"Hello, this is
Wayne." Good God! His voice hadn't even changed yet!
I told him my tale of
woe. No matter what I said, he replied with, "I can certainly
understand how you feel."
Finally, after the
fourth time he said that, I asked, "How can you possibly understand how I
feel? Have you bought something from Office Max recently?"
"Oh, no!
I'm a whole lot smarter than that!"
"Yes, you
probably are," I sighed. "How are you at ducking throwing
knives?"
"Why?"
"Oh, no
reason. Just call the warehouse and find out what happened, will you
please?" I asked. "And then call me back and let me know what's
what."
"Fine."
After twenty minutes,
Wayne called me back.
"It seems that
there was some damage to some items on the truck, and they couldn't be
delivered," he sniveled.
"And when was
this reported, Wayne?"
Mumbling.
"Pardon
me? I didn't hear you."
"At noon."
"AT NOON!
And you couldn't be bothered to pick up the phone and let me know? I've
been sitting around my apartment all day with my thumb where the sun don't
shine, and you're telling me that your people knew AT NOON that the delivery
wasn't going to be made? Is that what you're telling me, Wayne?"
"Um, yes?"
"Hold on,
Wayne. I have to run and stick my head into a bucket of cold water so it
won't EXPLODE! Don't go anywhere!"
When I returned to
the line, I was considerably calmer.
"I WANT TO KNOW
JUST WHAT THE HELL YOU PLAN TO DO ABOUT THIS, YOU AMAZING MORON!" I
remarked casually.
After screaming
myself hoarse, we decided that the items would be delivered the following
Tuesday, when I would again be at home for the day. In return, I agreed
not to lie in wait for Wayne in the parking lot with the intention of chewing
his leg off.
During the balance of
the week, I said twenty-three Novenas, sacrificed three white roosters, and
danced naked by a fire in the light of the full moon. Confident that I
had all bases covered, when Tuesday rolled around, I again leapt from the
covers early, and waited with, as Dickens would have said, great expectations.
At 12:30, there was a
tap at my door. Sure it was the delivery, I flung it open.
On my welcome mat
stood a short, fat creature who looked like he just crawled out of a
pipe. "Delivery from Office Max," he mumbled.
"Fine!
Bring it on in!" I cried.
"Nope. I
was told that this was a dock-to-dock delivery. I don't get paid to haul
this stuff up two flights of stairs. There are eight boxes in the truck
and they're really heavy."
"Do you mean to
tell me that they sent you out all by yourself, with no help?"
"Yeah, lady, and
I have a bad back like you wouldn't believe."
"My friend, once
I get through with your boss, he's going to wish a bad back was ALL he
had!"
Door shuts.
Short, fat deliveryman exits stage left. Our protagonist grabs the
phone and dials Office Max.
"How may I
direct your call?"
"WAYNE!
WAYNE NOW!"
"I'm sorry, but
he's tied up at the moment."
"THEN GET HIM
UNTIED, YOU PERVERT, AND PUT HIM ON THE PHONE, PRONTO!"
"One
moment."
Thirty seconds later,
my buddy, Wayne, arrives.
"Hello?"
"IS THAT ALL YOU
HAVE TO SAY? 'HELLO?' THIS IS CARSON BUCKINGHAM, IN CASE YOU DON'T
RECOGNIZE MY SWEET, DULCET TONES!"
"Oh my
God. What happened?"
He didn't have to ask
ME twice. He got such an earful, it was leaking out his nose!
When I finally lost
my voice, Wayne said he'd call the warehouse and see if they could get the
short, fat deliveryman some help and send him back over.
"Fine," I
croaked.
Two hours later,
another tap at my door. I said a quick prayer of thanks to any deity that
cared to listen, and opened up.
It was the Jehovah's
Witness again.
"Hello. I
just thought I'd stop by to see if you needed any calming down."
"How on earth
did you know?"
"You're dealing
with Office Max, my child."
"Right.
Please come in."
We talked for hours
and he calmed me down considerably…until I glanced at the clock.
"It's
4:35! DO YOU BELIEVE THIS? IT'S 4:35 AND NOT A GODDAMNED SIGN OF
THEM!"
"Now, Carson,
remember what we discussed…forgiveness, serenity, patience…"
"OH, BLOW IT OUT
YOUR ASS!" I suggested, scrabbling for the phone.
"Office
Max. How may I direct your call?"
I shrieked into the
receiver.
"Oh, hello, Ms.
Buckingham. I'll get Wayne for you."
"Hello, this is
Way…"
"THE QUESTION
YOU HAVE TO ASK YOURSELF IS, 'DO I FEEL LUCKY?' WELL, DO YA…PUNK?"
"Oh, Ms.
Buckingham…hello. Did your delivery arrive?"
"NO, MY DELIVERY
DID NOT ARRIVE. CHRIST WILL
ARRIVE BEFORE MY DELIVERY DOES!"
Wayne, fearing for
his life, came up with a cunning plan. The items would be delivered the
following evening at 6:30, when I would be home from work.
OK.
The next evening, I
actually allowed myself to feel hopeful. I arrived at home at 6:20 and
walked up the stairs, only to discover that my doorway was completely walled
in, 'Cask of Amontillado' style, by eight huge boxes!
After I finished
banging my head against the wall and shuffling these monoliths out of the way,
I propped open my door and dragged eight boxes, easily weighing about 150
pounds each, into my abode.
As a result of all
this heavy lifting, I am now in the hospital. They want to put me in
traction to correct my back problem and relieve my pain, but the traction
machine is broken.
They're waiting for a
part from the medical division of Office Max.
I may just slit my
wrists and save them the trouble.
(NEXT WEEK: PART TWO)